ORDERS & TURNAROUND TIME
Our average turnaround time varies based on time of year and number/type of products ordered. Please check the banner at the top of our home page for any updates.
We deliver anywhere within Canada! Unfortunately at this time we are unable to ship outside of Canada. There may be various shipping options available to you at checkout depending on items purchased.
Local Pick Up
Free! Pickup can occur be arranged with 24hrs notice with a day and time (between Monday-Friday 9-5pm) at Big Mood Designs(home based).
All pickups MUST be completed within 30 days of the order. We will call to notify of final pickup availability. If the order is not picked up within 30 days or an arrangement is not confirmed that pickup will happen, the order will be deemed to be abandoned and will become Big Mood Designs. property.
|$5 local delivery within the city of Airdrie. Deliveries happen once a week. Please refer to banner at the top of our home page for delivery days.|
|Free Lettermail shipping is available on small items. This is an untracked and uninsured shipping service. Please know that once your package is dispatched, we cannot track it. Big Mood Designs will not assume responsibility for lost or damaged packages sent via Lettermail shipping service. Orders over 100g will automatically be upgraded to parcel shipping with tracking.|
|We use a variety of shipping carriers (Canada Post, Canpar, and FedEx) to ship orders. Flat-rate shipping is available on sign orders and all other orders over 100g. It can also be added as an upgrade at checkout where Lettermail is the free shipping service. You will receive a tracking number when your order dispatches and insurance up to $100.00 is included on your order. We package all orders with great care, but if an item does arrived damaged, please send photos of the damage (including the packaging box/envelope) to firstname.lastname@example.org and we will send you a new item or a refund.|
DELIVERY TERMS + CONDITIONS
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person. This can be a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect delivery address being provided to us.
Delivery charges and minimum order are subject to change at any time.
All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
*Please understand sometimes there are courier delays outside of our control.
*Please note that while we will do everything possible to ensure a gift arrives on time, we cannot guarantee arrival on a particular date and delays can happen with couriers.