What is your return policy?
All items are final sale. No cancellations or exchanges.

When will I get my order?
All of our orders are cut to order which is why everything is final sale. Processing times vary throughout the year, but I try to get them out as quickly as possible without rushing the process. ALWAYS contact me if you need your order by a certain time and I will do my best to get it to you (within reason). Rush charges may apply.

Orders are processed and shipped out usually within 3-5 business days from purchase. There is on occasion during our busier times of year that processing times are slightly longer. We will always be upfront with you on processing times. Check the website banner for the most up to date processing times.

How do I get a hold of you? 
If you have questions or concerns regarding an order please email hello@bigmooddesigns.com for help! 

Do you ship internationally? 
As of right now, we only ship within Canada! In the near future we are planning to expand shipping world wide.

Do you do local pick-up/delivery?
YES! Contactless porch pick up can be made anytime by arrangement. Please contact me. There is a $5 cost for local delivery (Airdrie, AB). 

Do you offer custom work?
Yes we do, please email hello@bigmooddesigns.com for all custom order inquiries. We will need to know the size, colour and quantity you will be needing.

Can we purchase a rush order?
Yes you can! You can add rush order to your order. It is an extra $25. Turnaround is expected to be 1-3 business days depending of the size of the order. Please note that purchasing rush order does not change the shipping times. It just expedites the time it takes for us to make the order. Purchasing express shipping only changes the shipping time not the order processing time!

Do you sell your products wholesale?